I bought a Hoover dryer recently. It never worked right. I called in the repair team via the super duper warranty I had purchased at an extra cost.
Not a good sign when their phone lines are too busy to take the call. 2 attempts later got through and was told someone would schedule a visit within 2 days. A week later no call.
phoned again, the nice girl Sandra checked into it and said no one was answering the phone to her. She asked me to call them? I said, “you are kidding me”?
The pain went on for some weeks and then got sorted after the 2019 had rolled in. It would make you think twice.
if your customers are deserting you. Contact me and we can have a confidential chat.